Terms of service
TERMS OF SERVICE
Last updated: September 12, 2026
OVERVIEW
This website is operated by YUANYUAN LTD under the trading name VibeNailsLab. Throughout the site, the terms “we”, “us” and “our” refer to VibeNailsLab. We offer this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service.
By visiting our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the website or our services.
1. ELIGIBILITY AND ACCOUNTS
You must be at least the age of majority in your place of residence to use this website or place an order. You agree to provide current, complete and accurate account, billing, payment and delivery information. You are responsible for protecting your account credentials and for activity conducted through your account.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, photographs, colours, dimensions and other details accurately. However, colours and appearance may vary depending on your screen and device. Handmade products may have minor variations that are not defects.
Product availability, descriptions and prices may change without notice. We may limit quantities or discontinue products at any time.
3. ORDERS
Submitting an order is an offer to purchase. An order is accepted only after we confirm it and successfully process payment. We may refuse, limit or cancel an order for reasons including suspected fraud, pricing or inventory errors, payment problems, shipping restrictions or misuse of our services.
Please review your order and delivery address before submitting it. Once processing has begun, changes or cancellation may not be possible. If we change or cancel an order, we will attempt to contact you using the details provided at checkout.
4. PRICES, PAYMENT AND TAXES
Prices are shown in the currency selected on the website. Shipping charges, taxes, customs duties and other applicable fees are shown at checkout where possible or may be charged by the destination country.
You confirm that you are authorised to use the payment method supplied and that the payment information is accurate. Payments are processed by Shopify and other payment service providers subject to their own terms and privacy practices.
5. SHIPPING AND DELIVERY
Order preparation, shipping methods, charges, estimated delivery times, tracking and international customs information are described in our Shipping Policy:
https://vibenailslab.com/policies/shipping-policy
Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, incorrect addresses or circumstances outside our reasonable control.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, damaged items and cancellation requests are governed by our Refund Policy:
https://vibenailslab.com/policies/refund-policy
Eligible return requests must be made within 7 days of delivery. For hygiene reasons, opened, used, worn or unsealed nail products cannot be returned unless they are defective, damaged, incorrect or otherwise covered by applicable law.
7. ACCEPTABLE USE
You may use the website only for lawful personal shopping purposes. You must not:
• violate any applicable law or third-party right;
• submit false, misleading, abusive or unlawful content;
• transmit viruses, malicious code, spam or unauthorised advertising;
• attempt to interfere with the security or operation of the website;
• scrape, copy, resell or commercially exploit the website or its content without written permission;
• impersonate another person or use fraudulent payment or account information.
We may suspend or terminate access where we reasonably believe these Terms have been violated.
8. INTELLECTUAL PROPERTY
All website content, including text, graphics, photographs, product images, logos, designs and videos, is owned by or licensed to VibeNailsLab and is protected by applicable intellectual-property laws. You may view the content for personal, non-commercial use only. No content may be reproduced, distributed, modified, published or commercially exploited without prior written permission.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party services. We do not control and are not responsible for third-party websites, products, content or practices. Your use of third-party services is subject to their own terms.
Our store is hosted by Shopify. Purchases are made directly from VibeNailsLab, not from Shopify. To the extent permitted by law, Shopify is not responsible for products purchased from us or for disputes between you and VibeNailsLab.
10. PRIVACY
Our collection and use of personal information are explained in our Privacy Policy:
https://vibenailslab.com/policies/privacy-policy
By using the website, you acknowledge that information may be processed by Shopify and other service providers in countries outside your place of residence as necessary to operate the store, process payments, fulfil orders and provide customer support.
11. REVIEWS AND FEEDBACK
If you submit a review, photograph, comment, idea or other feedback, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, edit and display it for operating and promoting our services. You confirm that your submission is accurate, lawful and does not infringe another person’s rights. We may remove content that violates these Terms.
12. ERRORS AND AVAILABILITY
Information on the website may occasionally contain typographical errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, shipping charges, delivery times or availability. We may correct errors, update information or cancel affected orders. If an order is cancelled after payment, the amount paid will be refunded.
13. DISCLAIMER
To the fullest extent permitted by law, the website and services are provided “as is” and “as available”. We do not guarantee uninterrupted, secure or error-free operation. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VibeNailsLab, YUANYUAN LTD and their service providers will not be liable for indirect, incidental, special or consequential loss arising from use of the website or products. Our total liability relating to a purchase will not exceed the amount paid for the affected product, except where a greater liability is required by law.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be limited.
15. INDEMNITY
You agree to indemnify VibeNailsLab and YUANYUAN LTD against reasonable losses, claims and costs resulting from your unlawful use of the website, your violation of these Terms or your infringement of another person’s rights.
16. TERMINATION
We may suspend or terminate your access to the services if you violate these Terms. Obligations and liabilities incurred before termination, including payment obligations and provisions intended to survive termination, remain effective.
17. SEVERABILITY AND WAIVER
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will remain effective. Failure to enforce a provision does not waive our right to enforce it later.
18. ENTIRE AGREEMENT
These Terms, together with the policies posted on our website, constitute the entire agreement between you and us concerning use of the website and purchases from the store.
19. GOVERNING LAW
These Terms are governed by the laws applicable to YUANYUAN LTD, without depriving consumers of mandatory protections available under the laws of their country of residence. Any dispute will be handled by a court with lawful jurisdiction.
20. CHANGES TO THESE TERMS
We may update these Terms by publishing a revised version on this page. Changes take effect when posted unless otherwise stated. Your continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.
21. CONTACT
Questions about these Terms may be sent to:
YUANYUAN LTD
Trading name: VibeNailsLab
Email: aether.1st9@gmail.com
Website: https://vibenailslab.com
Customer support: https://vibenailslab.com/pages/contact