退款政策

VibeNailsLab Return & Refund Policy

Hygiene and eligibility
For hygiene reasons, opened, worn, applied, or used press-on nail sets cannot be returned. Unopened and unused products in their original sealed packaging may be requested for return within 7 days of delivery. Please contact us before sending any item back; returns sent without approval may not be accepted.

Damaged, defective, or missing items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us within 7 days of delivery and include your order number plus clear photos or video. Once verified, we will arrange a prompt replacement or refund for the affected item.

Non-returnable items
Opened or used nail products, personalized items, gift cards, and final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Return shipping
Customers are responsible for return shipping for approved change-of-mind returns. If the return is caused by our error or a verified product issue, we will provide the appropriate resolution at no additional cost.

Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a documented product issue is verified. Bank or payment-provider processing times may vary.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered preparation or fulfillment.

Contact
For return or order support, use the Contact Us page on vibenailslab.com and include your order number.